Last Updated: November 2024

Welcome to Velario.ae, your trusted e-commerce store for quality products. By using our website and services, you agree to comply with and be bound by the following terms and conditions. Please read them carefully before making any purchases or using our site.

1. General Terms

1.1 Acceptance of Terms
By accessing or using the Velario.ae website, you agree to be bound by these Terms of Service, our Privacy Policy, and any other applicable policies. If you do not agree to these terms, please refrain from using our website.

1.2 Modification of Terms
Velario.ae reserves the right to modify or update these terms at any time without prior notice. The most current version of the Terms of Service will be posted on this page with the date of the most recent update. It is your responsibility to review these terms periodically for any changes.

2. Products and Services

2.1 Product Availability
All products listed on Velario.ae are subject to availability. In the case that a product becomes unavailable after you place an order, you will be notified, and you may be offered the option to cancel or replace the product.

2.2 Product Information
We make every effort to ensure that product descriptions, images, and prices are accurate. However, we do not guarantee the accuracy, completeness, or reliability of any product information. Prices and availability are subject to change without notice.

2.3 Pricing and Payment
All prices on Velario.ae are listed in UAE Dirhams (AED) unless otherwise specified. By placing an order, you agree to pay the listed price at the time of checkout. We accept a variety of payment methods, including credit/debit cards, PayPal, and other secure payment gateways.

2.4 Order Confirmation and Shipping
After placing an order, you will receive an order confirmation email. The shipping time may vary depending on the product and location. Once the order is shipped, you will receive a tracking number to monitor the status of your shipment.

3. Account Registration

3.1 Account Creation
To purchase from Velario.ae, you may be required to create an account. You must provide accurate, up-to-date, and complete information during the registration process. You are responsible for maintaining the confidentiality of your account credentials.

3.2 Account Security
You agree to notify us immediately of any unauthorized use of your account or any other breach of security. Velario.ae is not liable for any loss or damage arising from your failure to protect your account information.

4. Shipping and Delivery

4.1 Shipping Policy
We offer shipping within the UAE and internationally (where applicable). Shipping fees will be calculated at checkout based on your location and the size/weight of the order.

4.2 Delivery Time
Delivery times vary depending on the product and shipping method. Estimated delivery times will be provided during checkout. Velario.ae is not responsible for delays caused by third-party couriers or unforeseen circumstances.

4.3 Shipping Restrictions
Certain products may not be available for shipping to all locations due to legal or logistical restrictions. You will be notified if any restrictions apply to your order.

5. Returns and Refunds

5.1 Return Policy
We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, you may return eligible items within 14 days of delivery for a refund or exchange, subject to the following conditions:

• The item must be unused, in original packaging, and in resalable condition.
• Proof of purchase is required for all returns.
• Some items, such as perishable goods, personal care products, and clearance items, may not be eligible for return.

5.2 Refund Process
Once we receive your return, we will process your refund within 7 business days. Refunds will be issued to the original payment method used at checkout. Shipping charges are non-refundable, and return shipping costs are the responsibility of the customer, unless the item is defective.

6. User Conduct

6.1 Acceptable Use
You agree to use the Velario.ae website and services for lawful purposes only. You may not:

• Engage in any activity that violates applicable laws or regulations.
• Use our site to harass, defame, or threaten other users.
• Impersonate any person or entity or mislead others regarding your affiliation with any person or entity.
• Use any automated tools or scripts to scrape, index, or extract data from our site.

6.2 Intellectual Property
All content, designs, logos, and trademarks on Velario.ae are the property of Velario or our partners. You may not use or reproduce any part of our site without prior written permission.

7. Privacy and Security

7.1 Privacy Policy
By using our site, you consent to the collection, use, and storage of your personal data as outlined in our Privacy Policy. We take the protection of your privacy seriously and use industry-standard security measures to safeguard your information.

7.2 Data Security
We use secure payment gateways to process payments, and your payment details are encrypted to ensure safety during transactions. However, no method of transmission over the Internet or electronic storage is 100% secure, so we cannot guarantee absolute security.

8. Limitation of Liability

8.1 Disclaimer
To the fullest extent permitted by law, Velario.ae is not responsible for any direct, indirect, incidental, special, consequential, or punitive damages arising from the use of our website, products, or services. This includes, but is not limited to, damage to property, loss of data, or loss of profits.

8.2 Indemnification
You agree to indemnify and hold harmless Velario.ae, its affiliates, directors, employees, agents, and partners from any claims, damages, losses, or expenses (including legal fees) arising from your use of the site or violation of these Terms of Service.

9. Governing Law and Dispute Resolution

9.1 Governing Law
These Terms of Service are governed by the laws of the United Arab Emirates (UAE). Any disputes arising from these terms will be subject to the exclusive jurisdiction of the UAE courts.

9.2 Dispute Resolution
In case of any disputes, we encourage you to contact us directly to attempt to resolve the issue amicably. If a resolution cannot be reached, the matter may be taken to the competent courts in the UAE.

10. Contact Information

If you have any questions or concerns regarding these Terms of Service, please contact us at:

Velario.ae
Email: info@Velario.ae
Phone: 022848000
Address: Abu Dhabi ICAD 2

11. Miscellaneous

11.1 Severability
If any part of these Terms of Service is found to be invalid or unenforceable by a court of law, the remaining provisions will remain in full force and effect.

11.2 Entire Agreement
These Terms of Service, together with our Privacy Policy and any other legal notices or agreements published on Velario.ae, constitute the entire agreement between you and us regarding the use of the website.

By using Velario.ae, you acknowledge that you have read, understood, and agree to these Terms of Service.